Last updated: June 2026
Northmark Creative Limited, trading as Northmark Creative, is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website or engage our services.
By using our website or working with us, you agree to the practices described in this policy.
1. Information We Collect
1.1 We collect personal information that is necessary to provide our services and operate our business effectively. This may include your name, email address, phone number, business name, postal or billing address, and any information you provide when you contact us or engage our services. We may also collect information related to your project, including communications, files, and other materials you choose to share with us.
1.2 When you visit our website, we may also collect limited technical information such as how you interact with the site and general analytics data that helps us understand usage patterns and improve performance.
2. How We Collect Information
2.1 We collect personal information directly from you when you submit a contact form, communicate with us by email or phone, engage our services, or otherwise provide information voluntarily. We may also collect information automatically through analytics tools and cookies when you browse our website.
3. How We Use Your Information
3.1 We use personal information to respond to enquiries, provide creative and marketing services, manage client relationships, prepare invoices and business records, and communicate with you about ongoing or completed work. We also use information to improve our website, services, and overall client experience.
3.2 We do not sell or trade personal information to third parties.
4. Confidentiality
4.1 Northmark Creative recognises that clients may share confidential or sensitive information during the course of a project. We treat such information with care and only use it for the purpose of delivering agreed services.
4.2 Confidential information will not be disclosed to third parties unless required by law, necessary to deliver services with trusted providers, or authorised by the client. We take reasonable steps to ensure that any information shared with us is handled in a way that respects client privacy and business interests.
5. Access to Client Accounts and Login Credentials
5.1 In order to deliver services, we may be granted access to client owned accounts and systems including website platforms, hosting environments, marketing tools, analytics services, or other digital platforms.
5.2 Where login credentials are provided, we treat this information as confidential and take reasonable steps to store and manage it securely using appropriate tools and access controls. Access is limited to authorised personnel and is used only for the purpose of completing agreed work.
5.3 We take reasonable care when working within client systems, however the security and management of third-party platforms remains the responsibility of the platform provider and the client. We cannot guarantee the security or ongoing integrity of external systems that are not under our direct control.
5.4 If we become aware of or reasonably suspect a security issue involving client accounts that we access or manage, we will notify the client as soon as reasonably practicable so that appropriate action can be taken.
5.5 Northmark Creative does not accept responsibility for loss or damage arising from issues relating to third party platforms, client managed accounts, or external service providers, except where such responsibility cannot be excluded under New Zealand law.
5.6 Where appropriate, access to client systems will be removed or returned to the client upon completion of a project or upon request.
6. Artificial Intelligence and Digital Tools
6.1 Northmark Creative may use digital tools, including artificial intelligence (AI) assisted systems, to support internal operations. These tools may be used for tasks such as research, idea exploration, proofreading, workflow organisation, and improving efficiency in day-to-day processes.
6.2 AI tools are not used to produce final creative deliverables provided to clients. All creative work, design decisions, written content, and strategic outputs are developed and reviewed by a human designer.
6.3 We do not knowingly input confidential client information into public artificial intelligence systems where doing so may risk privacy or confidentiality. Our use of technology is guided by professional judgement and a commitment to maintaining quality, originality, and client trust.
7. Third Party Service Providers
7.1 We use trusted third-party platforms to operate our business and deliver services. These may include services such as Google Workspace, Microsoft 365, Adobe Creative Cloud, Canva, WordPress, and Xero.
7.2 These providers may process or store data on secure systems that may be located outside New Zealand. We choose reputable providers that demonstrate appropriate security and privacy practices, but we do not control their systems or operations.
8. Cookies and Analytics
8.1 Our website may use cookies and analytics tools to understand how visitors use our site and to improve user experience. This information is generally aggregated and does not directly identify individual users.
8.2 You may choose to disable cookies through your browser settings, although this may affect some website functionality.
9. Portfolio and Promotional Use
9.1 Unless otherwise agreed in writing, Northmark Creative may display completed work in portfolios, marketing materials, social media, or other promotional contexts.
9.2 We will not intentionally disclose confidential information or use client work in a way that could reasonably harm a client’s reputation or commercial interests. Clients may request that their project remains confidential, and we will respect such requests where agreed prior to publication.
10. Data Storage and Security
10.1 We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes using secure systems and limiting access to authorised individuals only.
10.2 While we take care to protect information, no method of digital storage or transmission can be guaranteed as completely secure.
11. Access and Correction
11.1 You may request access to the personal information we hold about you and request correction of any inaccurate information. We will respond to such requests in accordance with applicable privacy laws.
12. Retention of Information
12.1 We retain personal and business information only for as long as necessary to provide services, comply with legal obligations, maintain business records, and resolve disputes where necessary.
13. International Access
13.1 Although Northmark Creative is based in New Zealand, our website and services may be accessed internationally. By engaging with us, you acknowledge that your information may be processed or stored in New Zealand or by third party service providers located in other jurisdictions.
14. Changes to This Policy
14.1 We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. Any updates will be published on our website with a revised date.
15. Contact
15.1 If you have any questions about this Privacy Policy or how your personal information is handled, please contact us by email at hello@northmarkcreative.co.nz